We build agentic workflows for established businesses. Companies with real process and real people, and a pile of repetitive work that shouldn't need someone tending to it anymore.
New practice. Booking the first engagements now.
Most of the work you want automated is not exotic. It is just nobody's job to fix it.
Every established company has the same shape of problem. Someone rekeys the same fields between two systems. Someone reads the same kind of email and files it in the same three places. Someone chases the same status update every Tuesday.
It is not enough work to justify a project, and it is far too much work to keep paying a person to do. Hefted takes those jobs and hands them to agents that run without anyone watching.
Every engagement ends with something running in production against real volume. It runs on your data, inside your stack, and your team owns it when we leave.
Time on site with the people doing the work, tracing what they repeat and what it costs. You get a written read on which jobs agents will move, which they will not, and what each one is worth fixing.
We build the agent that does the repeated job end to end. It reads the input, makes the call, writes the result back where the work already lives, and escalates to a human when it is out of its depth.
Established businesses run on systems that are older than the people using them. We connect to what is there through whatever it offers, an API, a database, a mailbox, a nightly file drop, without asking you to replace it first.
Monitoring, evaluation runs, spend caps, and a clear line for what the agent is never allowed to decide alone. Then we train your team to change it, because a system nobody in-house can edit is a system with a countdown on it.
It comes from hill farming. A hefted flock has learned its patch of open fell and stays there without fences, and passes that knowledge down to its lambs.
No walls, no shepherd standing over them, no gates to check. The knowledge lives in the flock. You put the work in once, at the start, and then the ground holds itself.
That is the bar for a system worth installing. Most automation needs a person watching it, correcting it, restarting it on Monday. If yours does, it is not finished, and we did not do our job.
Scoped with you before anything gets built. If the walkthrough says agents will not move your problem, you hear that early rather than paying to find out slowly.
We sit with the people doing the repetitive work and watch them do it. Not a workshop. The actual job, on the actual screens.
Written findingsOne job, picked for volume and low blast radius, built and wired into the systems it has to touch. Real inputs from day one.
One workflow liveIt runs alongside the humans while we tune it. Every disagreement between agent and person becomes a test case.
Test cases from real workYour team takes the controls, with runbooks and the training to change it. Then we scope the next one, or we leave.
Runbooks and trainingThis only works when the problem is the right shape. Here is where Hefted does well, and where you should hire someone else.
I have spent twenty years writing software and the last three with agents doing most of the typing. The interesting part was never the demo. It was the week after, when nobody was watching.
I am Will Saults. Hefted is my practice, which means the person in the walkthrough is the person who builds it and the person who hands it over. Small on purpose. I would rather run three engagements properly a year than sell you a team I then have to keep busy.
The practice is new. The work is not. Twenty years of shipping software, the last three building with agents daily. saults.io has the record.
What being new buys you is that the first engagements matter enormously to me. The first step is small and scoped, so finding out costs you very little.
Not how I work. The jobs worth handing to an agent are the ones nobody wants and nobody was hired for. The rekeying, the filing, the chasing.
If the brief is a headcount number decided in advance, I am the wrong person, and that is listed under poor fit above for a reason.
It is the job. Established businesses run on software that predates the current staff, and any practice that needs you to modernize the stack before it can help you is selling a migration, not an outcome.
If a system can be reached at all, through an API, a database, a mailbox, or a file on a schedule, an agent can work with it.
It will, so the design assumes it. Every workflow ships with an explicit list of what it is never allowed to decide alone, a path to escalate to a person, and evaluation runs that catch drift before your customers do.
During the live weeks it runs alongside the humans, and every disagreement between them becomes a test case.
I have not published rates, and I would rather say so than print a number I have to walk back. The practice is new and the engagement model is still being set.
Tell me what repeats and roughly how often, and you get scope and a price for your situation before anything gets built.
Wherever your policy says it can, agreed in writing before anything is built rather than discovered at handover.
If you have a hard constraint, a residency rule, or a no-third-party-model rule, bring it to the first conversation. It shapes what is possible and sometimes rules the work out, and you should hear that from me early rather than late.
One job that repeats, and roughly how often. That is enough for me to say whether agents will move it, and I will tell you if they will not.
Or just email
hello@hefted.ai